How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Frequently Asked Questions

Q: Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Q: What is your return policy?

Please check our return/refund/exchange policy here.

Q: Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

For order support, call 1-844-644-1685 or email anna@padillacigars.com.

Do you ship internationally?

No. We do not offer international shipping at this time. Please review our Shipping Policy for eligible destinations and shipping restrictions.

How long does delivery take?

Delivery timing depends on the destination and shipping service. Please review our Shipping Policy and use the tracking information in your shipping confirmation for the latest delivery estimate.

How do I track my order?

Use the tracking link in your shipping confirmation email. If you cannot find it, contact us with your order number so we can help.

What should I do if my order has not arrived?

Check the tracking information in your shipping confirmation first. For help with a missing or delayed order, call 1-844-644-1685 or email anna@padillacigars.com with your order number and tracking details.

What is your return policy?

Please read our Legal, Shipping and Return Policy for return terms. Contact our support team if you have a question about your order.

Can I exchange an item?

For an exchange request, contact our support team with your order number and the item details. Exchange eligibility is subject to our return policy.